ISO 9001 Quality Management System sets the requirements which an organization must have to indicate that it is competent to supply products compliant with the needs of its customers and the legal and statutory requirements and also increases the customer satisfaction continuously.

Defined as ensuring the continuity of all processes a product or service undergoes until it reaches the stage of presentation to customer being managed within the framework of the quality management system regardless of its type, ISO 9001 is applicable to any structure in a spectrum ranging from small to large, production to service, public to private.

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Management Systems Certification - Certification Rules